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Education services

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Healthcare services can be confusing....

Our website - CLCH Children's Health Matters is for parents, carers and young people to find information about the services available for children, young people and families in the local area. You will also find helpful resources tailored to the child or young person’s age and stage of development.

You can also find out how to contact our staff directly if you have a concern.

On this page you can find out about early years services available to you in the local area. More information can be found on your boroughs Local Offer pages. 

A Local Offer gives children and young people with special educational needs or disabilities, and their family’s information about what support services the local authority think will be available in their local area. 

Richmond Local Offer

All children who attend state school have a school nurse linked to their school. If your child has additional health or developmental needs your school nursing team are here to support you and your child. 

Examples of what may be offered: 

  • Additional contacts
  • Training for school staff on health conditions
  • Support to school for referrals to specialist and community services
  • Support to link your child’s school with professionals in specialist services
  • Support to schools, parents and carers with health care plans for children with health conditions
  • Growth monitoring
  • Parenting advice and support

You can find your school nursing teams contact details on our website.

Richmond 0-19 Single Point of Access (SPA):

If your child attends a special needs school where there are children and young people who require medical care during the school day there will be an NHS health team based in the school. This is likely to be a multi-disciplinary team of nurses, health care assistants and therapists (e.g. occupational therapists, physiotherapists and speech and language therapists). This team will deliver health care to children and young people whilst at school in order for them to access education and have social communication with their peers whilst at school.

The special school health team will support with:

  • New student assessments which may include a home visit prior to your child starting school
  • Health care plans – this includes updating and reviewing your child’s school health care plan as required, identifying your child’s current health needs
  • Managing your child’s health offer; including parental consent, administration of medication, monitoring health including growth and meeting health needs whilst at school
  • Facilitating your child to have optimal access to education 
  • Keeping all children safe – including safeguarding and working with families and professionals to meet the needs of the child and family
  • Liaising with your child’s professional network
  • Providing reports for Educational, Health and Care Plan (EHCP) reviews
  • Completing referrals to specialist services as required
  • Completing continence pad requests as required

To find out more about the health team in your child’s special school you can ask to speak to someone in the school or check out the school’s website.

Providing feedback on our services

It is important for us to hear what you think of our services so that we know what we are doing well and where we need to make improvements. Whether you wish to pay us a compliment, raise a concern or make a formal complaint, our patient advice and liaison service (PALS) team are here to help and all feedback given will be kept confidential.

You can find out more about how to provide feedback here.

If you would like to complete a patient story please speak to the team CLCH health team. Patient stories are a chance for you to share more information about your experiences of being cared for by our services. We collect patient stories in multiple different ways including videos, written stories, pictures and conversations with you that we then type. 

Contacting our PALS team:

  • Telephone: 0800 368 0412
  • Email: clchpals@nhs.net
  • Post: PALS team, Central London Community Healthcare NHS Trust, 5-7 Parsons Green, London, SW6 4UL

Providing feedback on this website

We want this website to be helpful to you and your family and welcome feedback on how we can improve it. If you spot anything that's incorrect, confusing or have suggestions for how we can make it better please email us on clcht.health.matters@nhs.net this mailbox will be checked weekly and should not be used for urgent or clinical requests.

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Contact us

CLCH Head Office

Ground Floor 15
Marylebone Road
London  NW1 5JD


Telephone: 020 7798 1300

PALS: clchpals@nhs.net

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